Terms of Service
Last updated: January 2025
1. Acceptance of Terms
By accessing and using Rafiki AI services, you accept and agree to be bound by the terms and provision of this agreement.
2. Description of Service
Rafiki AI provides artificial intelligence-powered chat services and WhatsApp integration for businesses and individuals. Our service includes:
- AI-powered conversational interfaces
- WhatsApp business integration
- Customer support automation
- Analytics and reporting tools
3. User Accounts
To access certain features of our service, you must create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
4. Acceptable Use
You agree not to use our service to:
- Violate any applicable laws or regulations
- Send spam, unsolicited messages, or malicious content
- Impersonate others or provide false information
- Interfere with or disrupt our services
5. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
6. Service Availability
We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue services with reasonable notice.
7. Limitation of Liability
Rafiki AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
8. Termination
We may terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service.
9. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our service.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Email: support@rafiki-ai.com
- Address: Tanzania