Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or use our services
• Send messages through our AI chat system
• Contact us for support
• Subscribe to our newsletters or updates

Personal Information

• Name and email address
• Phone number (for WhatsApp integration)
• Company information (if provided)
• Account credentials

Usage Information

• Messages and conversations with our AI
• Usage patterns and preferences
• Device and browser information
• IP address and location data

2. How We Use Your Information

We use the information we collect primarily to train and improve the AI assistants that you create through our platform:

• Train your custom AI models using your conversations and data
• Improve the accuracy and responses of your AI assistants
• Personalize your AI's knowledge base and behavior
• Enhance the learning capabilities of your AI systems
• Optimize AI performance based on your usage patterns
• Maintain and secure your AI training data

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability
• Object to certain data processing activities

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service may integrate with third-party platforms like WhatsApp. Please review their privacy policies as we are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@rafiki-ai.com
• Address: Tanzania